Given the subscription model of our semi-private training services, some months you will often receive more than 4 weeks worth of training sessions. You also have the added flexibility to adjust your training schedule on occasion. If you provide 24 hours notice when canceling a scheduled session you have the option to reschedule to another group time in the same week for a nominal fee of $10. If you need to make adjustments to your schedule a week or more in advance, please email us promptly and you can do so without a rescheduling fee.
Text communication is understably one of the most convenient ways for many of us to stay in touch. However, it is not always the best for scheduling and rescheduling purposes. If you are running late, please text message or call your trainer directly so they can be ready when you arrive. If we haven't heard from you and you are more than 10 minutes late you will be assumed to be a no show.
If you need to make adjustments to your schedule please email us in advance. Cancellations and rescheduling will adhere to the cancellation and rescheduling policies outlined above. If you are able to reschedule your training session the best way to do so is via email so there is a clear record of the schedule change. We receive a lot of input everyday and even if you told us in person we may not remember to adjust our schedule later.
Should something come up and you need to miss a week or more of scheduled sessions you will be prorated your next month the percentage of sessions less than the typical four week training period. This is based on a subscription price breakdown of a $97 base fee plus the amount set for your number of sessions received each week. For example, if you missed 1 of 4 weeks training at 2 sessions per week, your monthly fees will be adjusted $50 = 25% of $200.